Terms & Conditions


This Agreement sets forth the Terms & Conditions between Unveil Travel Planner SRL, J40/3850/30.03.2015,  CUI 34303750 and Tourists who purchase travel planning and consulting services (“You”). This Agreement explains how you purchase the aforementioned services and specifically limits the liability of Unveil Travel Planner SRL.

 A. Accepting the Terms & Conditions

You must read this Agreement before requesting our services. Using any part of our Website indicates your agreement in complying with all the Terms & Conditions. Requesting our travel services constitutes an agreement to all terms & conditions in this Agreement and you warrant that you understand, agree to and accept all Terms & Conditions contained here.


If you do not agree on the Terms & Conditions of our website, please do not use this Website or book services with us. We reserve the right at any time to change or update the content without prior notification. Continuing to access and use this Website implies your acceptance of any additions and alterations to the Terms & Conditions.

B. Intellectual Property Rights and Use of Materials and Information on the Website

www.unveilromania.com contains intellectual property owned by Unveil Travel Planner SRL, unless it is recognized as belonging to other third parties and includes all text, photographs, graphic images, brand name, logos, trademarks, trade dress, copyrights, concepts, proprietary information and other intellectual property. You may not modify, publish, transmit, participate in the transfer or sale of, create derivative works from, distribute, display, reproduce or perform, or in any way exploit in any format whatsoever any of the www.unveilromania.com content, in whole or in part, without out prior written consent.

You have no right or license to use such trademarks.

By violating the intellectual property rights owned by Unveil Travel Planner SRL, the company reserves the right to sue you for prejudice and ask for compensations.

C. Services

Unveil Travel Planner SRL provides:

  • Travel planning and consulting services include tailor-made services that range from trip planning, coaching or booking assistance tp on-trip support. Offering “booking assistance” means that we limit ourselves exclusively to offering suggestions and advice and that we do not take commissions from third parties and also that we do not book directly using the bank accounts of Unveil Travel Planner SRL. We receive payment only for travel planning & consulting services, our clients having to pay the vendors or other recommended third parties directly and by themselves.
  • Guided Tours: All tours are private and are conducted by licensed English speaking guides.

All of our travel services are made available through our website, www.unveilromania.com, which is a communications system that enables the connection between you and Unveil Travel Planner SRL.

D. Request a service/itinerary

You can request any of our services directly, by using our website www.unveilromania.com. Upon receiving your booking or itinerary request, one of our team members will contact you and together you will set all the details of your journey/tour.

E. Payment

For the “Tailor-Made Trips” service:

  • Deposit: You are required to pay a non-refundable deposit of 20% upon accepting our Proposal offer. The deposit will be made through Online Bank Transfer or via PayPal based on the payment details mentioned in the Proposal document. The Proposal along with its attached invoice act as a contract and apply the Terms & Conditions described in this Agreement.
  • Balance: The balance must be paid 5 days before the start of the trip. If we do not receive the Balance Payment, we assume a Cancellation at your end and, as stated above, the deposit will not be refunded.

For the “Guided Tours” service:

  • Deposit: You are required to pay the full amount for this service. Payment can be made through Online Bank Transfer or PayPal. The invoice you receive from us acts as a contract and applies the Terms & Conditions described in this Agreement.

F. Cancellation

If you renounce the travel service package under this agreement by your fault, you are liable for penalties from Unveil Travel Planner SRL. It is not considered your fault only if Unveil Travel Planner SRL fails to deliver anything mentioned in your Invoice (for Guided Tours) or in the agreed Proposal file (for Tailor-Made Trips), prior to the cancellation. It is not considered “failed delivery” if Unveil Travel Planner SRL sends documents via email and they don’t reach their destination as long as Unveil Travel Planner SRL can prove that the documents were sent. As a practice of good faith, Unveil Travel Planner SRL will take all necessary actions to make sure that the documents do arrive and confirm this with you.

You are liable for penalties from Unveil Travel Planner SRL, in the following situations:

  • Tours cancelled more than 10 calendar days prior to the starting date will be fully refunded, minus the bank charges.

  • Tours cancelled between 10 to 5 calendar days (including) prior to the starting date get a 50% refund.

  • Tours cancelled less than 5 calendar days prior to the starting date will not be refunded.


A cancellation will only be effective when we receive written confirmation of the cancellation.

In order to cancel your booking please send us an email. If you do not get a confirmation of your cancellation by email please call us. We are not responsible if your email message did not reach us.

G. Prices

Prices are presented in Euro. The parity that we consider at Unveil Travel Planner SRL is the one provided by http://www.xe.com/currencyconverter/. Our prices include only what is listed on “Guided Tours” section on the Website.

H. Liability

Within the limits of our obligation to exercise the care and diligence of prudent service providers, we warrant that the description of all specified travel services is correct at the time of the creation of the website, that the service providers (hotels, transporters, and others) have been properly selected and procured and that our consulting packages have been conscientiously prepared.

Unveil Travel Planner SRL is not responsible or liable for the operation of any third-party service provider which may provide service to the traveler. This includes, but is not limited to, the failure of public transportation to operate as planned or museums and other attractions to open as scheduled due to renovation of objectives and the like.

If an unforeseen event of force majeure (e.g., war, riot and civil unrest, Acts of God) occurs and it must be expected, on the basis of an objective weighing of all circumstances, that carrying out your desired activities would become substantially more difficult or involve a substantial risk, Unveil Travel Planner SRL will not be held responsible. This provision shall also apply if your vacation has already started.

Unveil Travel Planner SRL is not liable for any loss or expense due to injury, damage, loss of personal belongings, accident, delay or inconvenience resulting in part or entirely from causes beyond its control, the negligence of any person or company performing any of the services involved or negligence of the traveler(s) while following any itinerary, advice or recommendation.

The responsibility for complying with the road traffic regulations shall lie with you. You shall be liable for any loss, damage or injury you may cause to third parties. If you have personal liability insurance, it may provide coverage for such contingency.

Unveil Travel Planner SRL does not supply travel insurance and does not require that you have it. However, Unveil Travel Planner SRL strongly recommends purchasing the appropriate level of travel insurance to protect against unforeseen circumstances. It is the traveler’s responsibility to investigate the insurance company and direct all questions about travel insurance coverage directly to them.

I. Claims & complaints

Any complaints should be communicated by phone or directly to Unveil Travel Planner SRL representatives as soon as it arises, at office@unveilromania.com.

J. Privacy

Unveil Travel Planner SRL is committed to ensuring the privacy of the information you give us. Our Privacy Policy is located on the Unveil Travel Planner SRL Website.